Built by Experts, Supported by Experts

At Testek Solutions, our service and support is delivered by in-house experts with direct design and commissioning experience. Our approach gives you regional support, accelerates diagnoses, and keeps you moving when issues arise.

 

The Testek Service Difference

Holistic (2)

Holistic Customized Approach

Regional

Regional Support for Quick Response 

Engineering

Engineering-Backed Service

Support Built Around Your System

Tube Bending

Expert Support Where You Need It

Get hands-on support from our technicians who understand your equipment and how it operates as a complete system. Whether you need help resolving a single issue, performing routine service, or dedicated onsite support staff, our team can work alongside yours to keep testing running smoothly. 

Engineers

Stay Connected to System Support

Connect directly with our technicians for responsive remote troubleshooting, diagnostics, and software updates. Working with your operators, we quickly help identify the right path forward to keep your test system running reliably.

Generator Testing

Protect Your Investment

Extend the life and capabilities of your test stand by adding new testing capabilities, updating aging technology, or addressing component obsolescence with upgrades designed to extend the value of your current system without requiring a complete replacement. 

Service and Support Options

Testek Solutions offers a variety of onsite support services to meet your team and testing equipment needs where they are at. With a responsive worldwide team, Testek has centers in the USA, China, India, Germany, France, the Netherlands, Jordan, and South Korea. Plus, you can be confident you will receive the service and support you need, without being limited by predetermined tiers or paying for coverage that does not fit your operation.

Repair Expertise That Keeps You Testing

When equipment issues threaten testing schedules and impact productivity, we provide field support through engineers with direct design and commissioning experience. Our field service team arrives onsite equipped with deep system expertise, specialized diagnostic tools, and a complete understanding of your specific test stand setup.

Our service and support engineers are the same personnel who build and commission Testek equipment, giving them a comprehensive, end-to-end understanding of your test system's baseline performance demands. This approach helps avoid unnecessary handoffs and guesswork, allowing our engineers to restore equipment operation quickly, prevent recurring issues, and minimize operational downtime to safeguard your long-term testing productivity.

Turn Complex Issues into Clear Answers

Unexpected test stand behavior can be difficult to trace, particularly when multiple mechanical, electrical, and software components are involved. We take a systematic approach to troubleshooting by examining reported symptoms, operating conditions, and system interactions to determine what is affecting performance.

Our team collaborates with your operators to narrow the possibilities and define the most effective next step. This disciplined process turns complex symptoms into precise recommendations and a clear path to restoring reliable performance.

Prevent Downtime Before It Happens

Consistent preventive maintenance gives your organization greater control over test stand availability and long-term performance. Our engineers evaluate your equipment as a complete system, addressing routine service needs and proactively identifying conditions that could develop into larger issues.

Our engineers also help establish an inventory of critical spares selected for your specific system configuration and operating priorities. With planned maintenance and compatible components readily available, your team can respond efficiently to service needs and maintain productive testing schedules.

Maintain Confidence in Every Test

Accurate testing depends on calibrated equipment operating within the tolerances of the complete system. Testek technicians bring an informed understanding of how instrumentation, controls, and all other components contribute to overall test stand performance.

Our engineers coordinate calibration around your operational requirements and complete the work with careful attention to system specifications. This structured approach preserves confidence in your results while limiting disruption to active testing schedules.

Testek Expertise in Your Facility

Complex test operations benefit from technical support that is integrated into daily workflows. We offer customized support programs that place a dedicated technician at your facility, providing a consistent resource already familiar with your equipment configuration, operating priorities, and service history.

Working alongside your personnel, our technicians can respond promptly, coordinate service activities, and address emerging needs before they affect testing schedules. This close collaboration supports faster decisions, consistent system care, and sustained attention to long-term equipment performance.

Upgrade Services

Expand Your Equipment's Capabilities

Expand Your Equipment's Capabilities

Looking to support new components and aircraft platforms, or meet updated industry standards? Testek can enhance your existing test system with the hardware, software, and configurations required to meet evolving test needs, allowing you to expand your service offerings and pursue new opportunities without investing in new equipment.

Modernize Your System and Reduce Obsolescence Risk

Modernize Your System and Reduce Obsolescence Risk

To mitigate obsolescence risks and avoid operational disruptions caused by legacy technology or component scarcity, Testek proactively assesses your equipment to identify vulnerabilities and engineer seamless hardware replacement pathways prior to end-of-life. Through strategic mitigation, we secure the long-term reliability and efficiency of your testing environment. 

Keep your software current

Keep Your Software Current

Through an ongoing subscription model, Program Revisions, Service, and Support (PRS), Testek offers a predictable, efficient approach to managing your software assets. Rather than navigating individual softward update purchases, clients maintain up-to-date test programs aligned with changing specifications while ensuring continuous, long-term technical assistance for their systems. 

Find the Right Parts for Your Test System

Keep Your Equipment Running At Peak Performance